Shop Policies and Information

Shop Policies

Below are my policies for Lost Star Cravt. Please ensure that you review them prior to purchasing. If you have any questions I can always be reached by email. I typically respond within 1 business day. [email protected]

Payment Options

I accept all major credit cards, PayPal, Pay Later, and Apple Pay.

Returns & Exchanges

I do not accept returns or exchanges.

Cancellations

Please reach out within 24 hours of ordering if you need to cancel an order

Creation and shipping time

Each piece is created by me for you at the time of order. Depending on the current volume this can take up to 15 business days for me to complete. After your order is completed, you will receive email notification with your tracking number.

Estimated delivery time has been variable throughout the COVID-19 pandemic. In general, domestic orders are taking between 2-5 days with Priority shipping. International orders have been anywhere from 7-21 days.

Shipping Options

For the domestic shipping I now offer two options!

First is USPS Priority Mail. This option is for the small flat rate box and comes with tracking.
Second is USPS First Class. This option is for a well-padded bubble mailer with tracking.

For either option, there is no additional charge if I need to upgrade to a larger size due to order of multiple items.

International Shipping

All international sales will be packaged in bubble mailers. They are well packed with extra bubble wrap prior to shipping. The cost of shipping a box currently is alarming. If you would like me to utilize a box for international shipping, I will request current rates from my postmaster and review that with you.

Customs & Import Taxes – You are liable for any import or customs taxes that may be required. Please do not ask me to falsify order values.  

Thank you for shopping with me at Lost Star Cravt. I am the sole representative/worker of it currently and sometimes there may be extended creation time due to that. If I am experiencing a longer than expected time frame I will do my best to send you an email update. If there is an occasion that you are ordering your piece for, please email me right away so I can make sure it gets to you in time. Make sure there is at least a two-week period prior to the date you need to account for shipping time.

I am dedicated to ensuring you have a positive and seamless experience with me. Please don’t hesitate to reach out if there are any questions or concerns at [email protected]